Returns Policy

For your peace of mind, we offer a 21 day money back guarantee. We will do our utmost to ensure that our products are of the highest standard of quality. If you are not 100% satisfied, please contact us by email at info@karookidsclothing.co.za, help us understand why you are not happy with the product and perhaps recommend a solution.

  • We will gladly exchange the purchase if you have detected a flaw which might have occurred during the manufacturing process. The purchase should not have been worn and still have the original swing-ticket attached. However, if you prefer to have your money back, please return your purchase back via the Paxi service. Upon receipt, we will refund you the cost of the products, as well as the shipping cost. Remember to include your banking details.
  • We will also exchange the purchase if you have ordered the wrong size. The purchase should not have been worn and still have the original swing-ticket attached. Return your purchase back via the Paxi service. Upon receipt, we will exchange the product. However, you will be responsible for the shipping cost.
  • Under no circumstances will we exchange clothing that has been worn and without the original swing-ticket attached.
  • Clothing that has not been cleaned according to our washing instructions, will not be exchanged or money returned.
  • Shipping arrangements for our international customers will be made individually to best suit their requirements.